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OUR SERVICES System Consulting Implementation System Technology Support System Hosting Project Management Business Process Re-Engineering Change Management


What can we help you with?

System Consulting

System consulting involves the audit and mapping of existing operational workflows across all the business functions to gain a deep understanding of the client’s existing systems, and then working to adapt and enhance those systems using the features of new ERP technology to gain best practice processes, process efficiency and process effectiveness.

Typically system consulting occurs before any commitment is made to an ERP solution and may involve Smartsoftware running an RFI and RFP process with potential software vendors on behalf of the client to determine the most appropriate system for the client.

Smartsoftware also provides system consulting services post go-live to help clients adapt and enhance their systems as the technology is updated.


Smartsoftware has over 30 years of system implementation experience where we work with both vendor and client to complete the implementation and integration of the new ERP technology into the client’s business.

Implementation services is a very structure program of defining the scope, system design, user training, user sandbox testing, production system development, go-live and post go-live monitoring.

Smartsoftware works closely with the clients key functional leaders and internal steering committee throughout the implementation program.

System Technology Support

The cornerstone of our growth and success has been our ability to form solid, lasting relationships with our clients. Support lies at the heart of this. Through ongoing support, our experienced consultants work closely with our customers to ensure their business runs smoothly in a prompt and diligent manner.

Our consultants are also well versed in all the underlying technologies and provide other consulting services in the areas of but not limited to:

Reporting and SQL customisations
Customised reports for the Deltek products Vantagepoint, Workbook and Talent
Business Intelligence (BI) – customised Microsoft Power BI and Tableau workbooks
Microsoft Reporting Services – generic customised reports
SQL customisations – SQL coding, stored procedures, functions, data modelling

Software engineering and integrations
Development via APIs for connect different products
Integrations utilising Deltek UnionPoint to Deltek products
Full stack development

Other technical services
Microsoft SQL Server Database Administration (DBA)
Infrastructure – hardware, networking, Microsoft Windows Operating System, Microsoft Azure
Auditing on-premises Vantagepoint installations and the surrounding environment

System Hosting

Smartsoftware offers a fully managed hosting service for several Deltek products such as Deltek Vantagepoint. Utilising Microsoft Azure we host, monitor, and manage your own secure and private ERP environment.

This hosting service provides your company with a fast, secure, and reliable access to your ERP system, saving you time  and allowing your staff to concentrate on billable work. All maintenance, upgrades and 24×7 monitoring of the infrastructure, platform and application software is handled by the staff at Smartsoftware. Customised access for integration and reporting is also part of this service.

If you are an existing Deltek customer or currently using another product, Smartsoftware can provide advice and migration services to your own private hosted environment along with implementation services.

Project Management

This service provides for Smartsoftware to act as an advocate for the client, and conduit to the software vendor, in critiquing and validating all functional aspects of the ERP software solution, ensuring the proposed vendor solution aligns with the client’s business needs, operational expectations and reporting requirements.

Smartsoftware helps develop and manage the day-to-day program and is a key member of the client’s internal Steering Committee. Additionally, this role will require close engagement with the client’s functional leadership, so to act as a strong advocate for interactions with the vendor’s implementation team throughout the program to post go-live stage.

Business Process Re-Engineering

During the course of our consultancy work, and through detailed research conducted by major software vendors and AEC industry bodies, Smartsoftware keeps abreast of best practice within the industry.

Armed with this information Smartsoftware provides clients with advice and guidance on how to evolve and improve both their technology systems and how they interact and interface with manual systems to optimise operational efficiencies and gain cost savings.

A number of Smartsoftware consultants have worked within AEC businesses at senior levels so provide advice based on their first-hand experience and their ongoing interactions with industry professionals.

Change Management

Change Management is perhaps one of the most underrated dynamics in the successful adoption/implementation of technologies within AEC businesses. Assessing the appetite for change by the key influencers within a client’s business is important to planning and managing successful digital transformation and adoption.

Smartsoftware works alongside specialist consultants who are practiced in gaining staff engagement for change, working through potential roadblocks and winning over staff who have a fear of change to ensure a successful implementation.  


Ready for the next step?

Take a look at how our solutions can support you.